The warehouse processing times is different for each item in your order. Most in-stock orders are shipped within 3-5 business days (M-F) following order placement unless otherwise noted on the website.
Orders received after 2 pm EST will begin processing the next business day. Saturday and Sunday orders will begin processing on the following Monday, excluding federal holidays.
We currently do not offer international exchanges, but we're happy to accept item a return for a full refund excluding any shipping charges. If you need to exchange an item for a different size, you will need to place a new order for the correct size and return the size that didn’t work out for a refund.
International orders cannot be returned using our returns center. You will have to ship the item back at your own expense and ensure the package is sent with a trackable service. Customs duty and fees are non-refundable.
- Mail your return to: DraftKings Returns, Attn: (order number), 1200 Reco Ave, St.Louis, MO 63126.
- After you ship the return item(s) you must email us at firstname.lastname@example.org and include both your return tracking number as proof of shipment and inform us exactly what you would like refunded so we can ensure completion on our end once the package is checked back in.
DAMAGED OR MISSING ITEMS
Unfortunately this can happen sometimes, but thankfully not very often. Regardless of your shipment country, if your item arrives damaged or incorrect, no need to worry, we’ll make sure you are taken care of. For the fastest resolution, please send us a photo showing the poor quality print or the damaged area of the item and the order number. A request for replacement needs to be made within seven (7) days of receiving the purchase.