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Crowns Redemption

What is the crowns conversion rate?

Crowns can be redeemed at a rate of 55 crowns is equal to 10 cents. Therefore, 550 crowns is equal to $1. Crowns redemption rates are subject to change without notice at any time.

How do I redeem my Crowns?

Log into your DraftKings or Golden Nugget account: Click on the account icon in the top right-hand corner.

Add Items to Your Cart: Browse through the items and add the desired ones to your shopping cart.

Redeem Crowns: Once
your items are in the cart, you can use your crowns to either cover the entire order amount or reduce the total order cost.

  • Select the "Pay with Crowns" option.

Choose Redemption Value: You have two options for redeeming crowns:

  • Quick Apply: Choose one of the preset values offered.
  • Custom Value: Enter a specific amount in either crowns or USD (the system will handle the conversion for you).

Apply Crowns to Order: Click
the "Apply to Order" button to apply the selected crown value to your order total.

Checkout: Proceed with the checkout process to finalize your order.

Order Confirmation: Complete the checkout, and you will receive an order confirmation.

Issues redeeming crowns?

If you're experiencing issues redeeming crowns, a common solution is to log out of your Shop Pay account and try again. To log out of Shop Pay on the DraftKings Shop, follow these steps:

1. Click on the account icon in the top right-hand corner.

2. Select "Log Out" to sign out of your Shop Pay account.

3. Once logged out, clear your browser's cache and cookies to ensure a fresh start.

4. Log in using your DraftKings or Golden Nugget account and attempt to redeem your crowns again.

If the issue persists, please contact us for further assistance.

Can I access my DraftKings wallet?

Your DraftKings wallet balance cannot be accessed on the DK Shop at this point in time.

Returns and Refunds

How do I return a product?

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns within 30 days of purchase. You can return or exchange your product for store credit, a different size, or a refund to the original payment method. To initiate a return or exchange, please visit our Returns & Exchanges Portal.

How will I receive my refund if I used crowns?

If you return an order purchased with crowns, the same number of crowns used for the purchase will be credited back to your crowns balance.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.