Frequently Asked Questions

When will my order ship?

Most orders of in-stock merchandise ship out the 3-5 days following order placement. Items requiring manufacturing will take longer, depending upon the item. We do not ship on weekends or on these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day. Orders shipped via USPS will not ship on holidays observed by the US Postal Service, such as President’s Day, Martin Luther King Day, etc.

How quickly are orders delivered after shipment?

Once your order leaves our warehouse, the Shipping Method you select determines how quickly the order will arrive to your doorstep.

If your shipping address is a PO Box or an APO/FPO address, your order will be shipped via the US Postal Service. Remember that our warehouse requires 3-5 business days for order processing and UPS does NOT count the day it receives shipping information as a "business day". Thus, expect a UPS Next Day shipment to arrive 3 business days after the order was placed. For 2-Day, look for the package after 4 business days. Orders shipped via UPS will not be delivered on Saturday, Sunday, or national holidays. Note that UPS does not ship to PO Boxes.

Do you ship internationally?

We do ship to select countries. International shipping times can vary by destination. Please keep in mind that orders can take longer due to delays in customs. Unfortunately, we do not currently offer tracking information for orders outside of the U.S. Orders being deliver to a military base may experience delays due to inbound and outbound processing.

How much do the different shipping methods cost?

These vary based on the weight of the items in your order. Rates are calculated before checkout is complete, so feel free to try multiple methods for the best fit.

Can you tell UPS to leave my order on my porch if I’m not home to receive it?

The decision on whether to leave a package outside your home belongs to the UPS driver. Most likely, if you’re not home, the driver will leave the package in a safe location, if one is available. We don’t have any way of instructing the UPS driver to leave your package by your house if you’re not in, however; the decision is theirs.

Does UPS expedited shipping come with a guarantee?

If your order arrives later than it should have, please contact us via the customer service web form. We are not responsible for delivery delays caused by inclement weather. Please keep in mind that UPS expedited shipping refers to the time in shipping, and not the total time it will take to receive your order. All orders require a processing period of 1 business day (3-4 business days for orders with print-on-demand items) – so if you place a Next Day Air order for an in-stock item on Friday, it will probably ship out on the following Monday and arrive on Tuesday.

Can I change or cancel my order after it is placed?

Unfortunately, we are unable to modify your order once it has been placed. If you discover an issue or have questions about your order, please contact support@shop-dk.com so we may assist you.

Can I return or exchange an item I’ve purchased?

Items in their original condition may be returned within 14 days of purchase for a full refund or an exchange. Note that the shipping fee is not refundable. Please contact our customer service team via contact form here and they will respond with return instructions.

What happens if I order something out of stock?

We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. We will also contact you to let you know that we have modified your order.

Will I be charged a customs fee for my order?

All orders shipped outside the United States may be assessed customs fees by the government of the destination country. The shipping fees we charge for your order do not include custom fees. If you’re unsure of your country’s laws and policies regarding customs fees, please contact your local customs office. We strongly recommend you familiarize yourself with the customs charges in your country before you place an order. We are prohibited by law from declaring ordered merchandise as “Gift” on customs forms.

Can I use my gift card on other platforms?

Gift cards are exclusively for merchandise from the DraftKings Shop. It cannot be used for other purposes, such as Sportsbook or Daily Fantasy.

Contact Us

Still unable to find what you're looking for? We're here to help!

For any DK Shop inquiries, please contact us at: support@shop-dk.com.